Our client wanted to translate player needs and fandom into game development. We used behavioral recruitment to hunt for fans in their natural communities; spoke with experts in the business of soccer; and with content creators to bring a fresh lens from their communities. A deliberative qual process then unlocked the strengths and pain points across the experience, followed by creative sessions to develop distinct innovation platforms for the franchise.
WHERE IS THE SPACE FOR NEW OR BETTER EXPERIENCES?
Genre & audience landscapesPurchase journeysSocial & cultural discourse
WHAT COMPELS CONSUMERS TO ENGAGE?
Motivational segmentationsInnovation & blue spaceProposition development
HOW ARE BRANDS DELIVERING THROUGHOUT THE EXPERIENCE?
NUE / UXLifecycle journeysCompetitor teardowns
HOW CAN BRANDS FACILITATE ADVOCACY & COMMUNITY?
Brand positioningCommunity engagementInfluencer understanding